QUEUES

Queues should be checked daily to ensure that your clients’ reservations are accurate and up to date. Please refer to the airlines’ websites for rules on schedule changes and when you would need to reissue a ticket due to a schedule change.

Queue 2 – confirmations and schedule changes
Queue 3 – Jack Error Queue (check *UZ for error message once in record)
Queue 9 – Unticketed reservations
Queue 96 – Follow up queue

ACCESS YOUR QUEUES

Q/(queue number) *C47 (category number)
Replace 47 with your agent number

WORK WITHIN A QUEUE

QRD – remove duplicate reservations from your queue
QR – this will remove your PNR from the queue
I – this will ignore your PNR and keep it in your queue

EXIT THE QUEUE

QX#I – this will ignore the last PNR on your screen and exit you from the queue
QX#E – this will end the last PNR on your screen and exit you from the queue

HOTEL BOOKINGS

As a Carrousel Travel Associate you have access to our negotiated hotel rates. You may load these into your hotel default template or type them in each time when selling the hotel segment.

To enter into your hotel template type in H/L to access.

Tab to the area that says /PC.

Add any 3 of the following codes:

ABC (ABC Rates)
THR (THOR Rates)
CCR (CCRA rates)
SIH (Signature Hotel Collection)

Tab to the last parenthesis and enter. It will say update complete.

Carrousel Travel recommends that agents use WORLDSPAN to book hotel reservations. On occasion, it may be necessary directly, by phone. In these circumstances, you would use the HotelMK Script to invoice your booking.

Hotel reservations are automatically invoiced when accompanied by an air reservation. If a hotel reservation is added to an existing booking that has already been ticketed or it is a non-air PNR, use the Jack script and choose Hotel/Car Only to invoice.

To ensure proper tracking and prompt payment of hotel commissions, it is necessary that all bookings be entered correctly and completely, including a form of payment in the 5$ field and queued to the office for invoicing prior to the date of the client’s stay. If a hotel reservation is not properly entered in a PNR, therefore not invoiced correctly, a Service Fee of $10.00 will be deducted from the agent’s commission check.

Hotel reservations differ from most travel arrangements in that the client pays the hotel directly, so Carrousel Travel (like all travel agents) must rely on the hotel chain to tabulate and send commissions. Neither the agent or Carrousel Travel can control last minute changes the client might make, such as canceling and going to another hotel or changing to a non-commissionable rate.

CAR BOOKINGS

Carrousel Travel recommends that agents use WORLDSPAN to book car rentals. On occasion, it may be necessary to book a car by phone. In these circumstances, use the CARMK script to enter in the car info PNR. This script would also be used if your car reservation is on the to be invoiced list.

Car reservations are automatically invoiced when accompanied by an air reservation. If a car reservation is added to an existing booking that has already been ticketed or it is a non-air PNR, click on the Jack script and choose Car/Hotel Invoice.

To ensure proper tracking and prompt payment of car commissions, it is necessary that all bookings be entered correctly and completely, including a form of payment in the 5$ field and queued to the office for invoicing prior to the date of the client’s rental. If a car segment is not properly entered in a PNR, therefore not invoiced correctly, a fee will be deducted from the agent’s commission check.

The typical car reservation differs from most travel arrangements in that the client pays the car company directly, Carrousel Travel (like all travel agents) must rely on the vendors to tabulate and send commissions. Plus, neither agents nor Carrousel Travel can control last minute changes the client might make, such as canceling and going to another vendor or changing to a non-commissionable rate.

You may find car rental discount codes in Worldspan once you have pulled over a profile by typing in *UC

JACK SCRIPT

Click on the Jack Script under the MY LINKS section in Worldspan. Jack uses “Action Lines” to instruct him on what to do with your reservation. Use the drop-down menus in the script to document your reservation for ticketing/invoicing.

Remember to enter the Total amount of the service fee that you want to charge your client.

Select the Fee Type that matches your reservation. If you have more than one component choose the most extensive portion of their trip.

If you are running an exchange the script will pull your old ticket data if it is in the reservation, otherwise fill in the boxes, add the airline penalty amount.

CREDIT CARD ADDRESSES

Jack requires a billing address to be added to each PNR with a credit card form of payment. If the form of payment is a check, skip this step. Jack will verify that the address matches the credit card being used, if it does not or if the address is not entered properly or at all, Jack will not process the PNR. This procedure is to protect the agent and Carrousel Travel against fraudulent credit card activity.

First, verify the billing address through WORLDSPAN to ensure that the ticket will be issued by Carrousel Travel. Variable information is in bold; all other information is part of the format.

Enter: CK/VIxxxxxxxxxxxxxxxN0122/123 MAIN ST/12345/0/245857/CDL

CK/ – Standard
VI – 2 letter credit card code
xxxx – Replace w/credit card number
N – Standard (Expiration Date)
12345/ – Billing address zip code
0 – Standard
245857 – Standard (IATA# without last 2 digits)
CDL – Replace DL with the airline code (if checking a tour/cruise booking, enter CDL)

Note: Enter a street address only, do not include apartment numbers. A suite number may be necessary in some instances. PO Boxes may need to be reversed to read 1234 PO BOX instead of PO BOX 1234.

If the billing address matches the credit card number, the response will be:

OK – APVL CODE IS Y ADDR? ZIP CORRECT

Once the address has been verified, enter the address into the PNR:

5.V-ADDR-123 MAIN ST
5.V-ZIP-12345

If this format is entered incorrectly, Jack will not be able to verify the billing address and the ticket cannot be processed.

To delete a 5.V line, enter:
5.V2@
(replace “2” with the appropriate line number)

To modify a 5.V line, enter:
5.V1@-ADDR-321 MAIN ST
(replace “1” with appropriate line number)

If the billing address cannot be verified one of the following responses will be received:

N ADDR ZIP INCORRECT
A ADDR GOOD – ZIP BAD
Z ADDR BAD – ZIP GOOD
B ADDR NO LINK PROCESS
U ADDR UNAVAIL IN USA

If any of the above responses are received, verify the address with the client and/or the issuing bank. Since Jack will not issue tickets without a match, there is a “CC Authorization Form”, just for this type of situation. This is only used when the billing address has been verified with the client and WORLDSPAN is unable to obtain a match. The cardholder will need to complete the form and fax it, along with a legible copy of the front and back of the credit card marked ATTN: Jenifer at 612-866-9644 the office. When the information is received, it will be added into a file that Jack checks on each PNR. If the credit card in a PNR matches a credit card on the list, Jack will process the ticket. Tickets will not be issued until the billing address is verified and/or the CC Authorization Form has been received.

FARES & PRICING

4P*FNP – FARE NO PENATLY
4P*FXD – TO EXCLUDE BASIC ECONOMY FARES
4P*FSR – TO INCLUDE ANY SECURATE PRICING

BASIC ECONOMY FARES

Basic Economy Fares have been popping up on many of the major carriers as a way to compete with low cost carriers in specific market. They are lower fares that may or may not work for your client so it is important to know what you are booking.

While these fares may work for your budget minded customer it is very important that you advise them of the restrictions on these fares. Many times the client would only save $10-20 with this fare type. DL started offering this fare in select markets but it has expanded system wide.

If you are booking a package thru a tour or cruise vendor you would use the term Basic Economy fares when asking to exclude that fare type. Each airline has a different class that they book in so advising a vendor that you don’t want “E” class will not exclude that fare type on UA. We are finding that not all vendors are advising that this type of fare is being quoted and clients become upset when they are unable to make a change to the fare.

As these become more prevalent the tour operators/cruise lines will be more familiar with them, until then when booking air we need to be diligent in checking the restrictions when making a booking.

• Basic Economy fares do not allow ANY changes
• Are Completely Non-refundable
• Do not allow advance seat assignments
• Baggage restrictions-some carriers don’t allow travelers to use the overhead bins if they are booked in basic economy
• Rules vary by airline so please check the rules carefully. The fares are generally only $20 or so less than a regular fare.
• Each airline has a different class of service
• Last board priority

REMINDER – If you are booking air and are using the E-Pricing script there is a box to check to exclude those fares. If you are pricing yourself in Worldspan, make sure to use the FXD entry.

4PLFBFXD – to price the lowest fare excluding basic economy fares
4P*FXD – store fare
4PC

NOTE – Please check fare rules for each carrier for complete details.