CLIENT CARE REQUEST

Planning to take a day off? Let us know and Carrousel Travel can handle your calls while you are away.

  • Carrousel Travel will handle your client’s emergency issues Monday-Friday 9:00-3:30 CST
  • Tickets issued by Carrousel Travel for your clients will be billed a $25.00 fee directly to the client unless you indicate a higher fee to be charged.
  • There will be a $25.00 fee billed to the Associate for the following services:
    • Existing bookings that are being held for a client and confirmed by Carrousel Travel. Email Carrousel Travel complete details before you leave.
    • Tour and Cruise communications such as deposits, final payments, or document status.
  • New bookings created and confirmed while you are out will be paid at a 50/50 commission split.
  • Carrousel reserves the right to limit client care during busy times. We want to make sure that your client receives the level of care that they deserve. Client Care Request must be submitted at least one week in advance of service requested.
  • While you are away, please set up an automatic Out of Office email message that directs your clients to Carrousel Travel. Here is a sample message:
    • I will be out of the office until _______. If you have a travel emergency, please contact Carrousel Travel and ask for Jim at 800-800-6508 or email jschultz@carrouseltravel.com. If you have a new travel request, I will respond as soon as I return.
  • Carrousel is unable to assist clients with reservations booked directly with the vendor/airline.
  • Client care is available until 3:30pm only; it is not available at night or on weekends.
  • A 24-hour emergency service is also available outside of Carrousel’s Client Care hours noted above. Associates are charged a $25.00 fee for each call to 800-666-8731.

 

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Carrousel Travel will be charging $25 per ticket/transaction, billed directly to the client. Please indicate if you would like a higher fee to be charged.