EMERGENCY CLIENT CARE REQUEST

Before submitting a client care request: We recommend pairing up with another Carrousel Associate while you are on vacation or away from your office. You can work together to handle each other’s clients. In an emergency, Carrousel can help.

  • Tickets issued by Carrousel Travel for your clients will be billed a $25.00 fee directly to the client unless you indicate a higher fee to be charged.
  • There will be a $25.00 fee billed to the Associate for the following services:
    • Existing bookings that are being held for a client and confirmed by Carrousel Travel. Email Carrousel Travel complete details before you leave.
    • Tour and Cruise communications such as deposits, final payments, or document status.
  • Carrousel reserves the right to limit client care during busy times. We want to make sure that your client receives the level of care that they deserve. Client Care Request must be submitted at least one week in advance of service requested.
  • While you are away, please set up an automatic Out of Office email message that directs your clients to Carrousel Travel. Here is a sample message:
    • I will be out of the office until _______. If you have a travel emergency, please contact Carrousel Travel at vacationhelp@carrouseltravel.com. If you have a new travel request, I will respond as soon as I return.
  • Carrousel is unable to assist clients with reservations booked directly with the vendor/airline.
  • Emergency Client care is available Monday-Friday during our regular business hours; it is not available at night or on weekends.
  • A 24-hour emergency service is also available outside of Carrousel’s Client Care hours noted above. Associates are charged a $25.00 fee for each call to 800-666-8731.

 

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Carrousel Travel will be charging $25 per ticket/transaction, billed directly to the client. Please indicate if you would like a higher fee to be charged.