Carrousel Travel recognizes that the needs of travelers do not always end at the close of the business day. When the unexpected happens, we are just a phone call away -- 24 hours a day, 365 days a year.
Around-the-clock travel assistance is provided via a dedicated team of experienced travel counselors who are well equipped to assist with any emergency that arises. The following are a few highlights of this highly responsive service:
- The team is staffed to answer 90% of all calls within 20 seconds
- Service is available 24 hours a day, 365 days a year
- A toll-free number is provided for easy access by travelers in the United States; collect calls are accepted from travelers located anywhere else in the world
- Team members are required to have a minimum of 5-7 years of industry experience
- Swift access to a traveler's original reservation and personal profile is at their fingertips
- All reservation and changes are made immediately, within each customer's travel policy guidelines
